During cooler weather, typically October-April, your order ships for a flat rate of $7. During warmer weather, typically May-September, your order ships for a flat rate of $10. The warm-weather increase covers extra packing materials that make sure your chocolate reaches you without melting. Trust me, it's worth it.
Almost all orders ship within 1-2 business days. In the rare event that more time is needed, I will update you promptly. Please note: during warm weather, I ship during the first half of the week only, i.e. Monday through Wednesday or Thursday. This is to prevent your order from sitting in a hot carrier warehouse over the weekend.
Most orders ship via USPS Priority Mail and should reach you within 2-3 business days of shipping. Occasionally, I use another carrier instead. If you have a strong carrier preference, please let me know. You will receive a tracking number when your order ships.
In the event that you need an order faster, please contact me. I may be able to expedite it for a higher shipping fee.
Due to the sensitive nature of chocolate, all sales are final. I can guarantee that your chocolate will be safe until it is delivered, but once it leaves the carrier's hands, it is up to you to keep it safe. Please be sure to ship your order to a place where someone can receive it right away, especially in summer. I cannot be responsible for orders that sit outside after delivery and melt. For more information about keeping your chocolate safe, see my FAQ page.
If you find an issue with your order that looks like my mistake, please contact me. I will of course do my best to make it right.
A NOTE ON PACKAGING
Your order has been carefully designed to create little if any new landfill waste. Please help me achieve this by:
- reusing, recycling, or composting the paper padding in the shipping box
- reusing, recycling, or composting the shipping box
- reusing or recycling insulating bubble wrap
- reusing or composting ice packs
- recycling or composting the product packaging