SHIPPING

Through the end of November 2017, all online orders ship FREE. There are no order minimums, and no promo codes or coupons to enter. Orders can be shipped to anywhere in the United States.

After November 2017, I may return to a flat-rate shipping fee.

Most orders ship within 1-2 business days. In the rare event that more time is needed, I will update you promptly.

Most orders ship via USPS First Class or Priority Mail and typically reach you within 2-3 business days of shipping. Occasionally, I use another carrier with comparable speed. You will receive a tracking number when your order ships.

I check the forecast at the destination address. If temperatures will be warm enough to put the chocolate at risk of melting on delivery day, I will provide appropriate insulation AND avoid shipping late in the week, so that your chocolate does not sit somewhere warm over the weekend. This chocolate is too good to blindly put in harm's way.

Putting it all together, please allow up to 5-7 business days from order date to delivery date. In the event that you need an order more urgently, contact me. I may be able to expedite it for a higher shipping fee.

 

Returns

Due to the sensitive nature of chocolate in particular and food products in general, all sales are final.

I can guarantee that your chocolate will be safe until it is delivered, but once it leaves the carrier's hands, it is up to the recipient to keep it safe. Please be sure to ship your order to a place where someone can receive it right away, especially when temperatures at the destination are above 75 degrees. I cannot be responsible for orders that sit outside after delivery and melt. Some of my customers ship to an office or PO box, where delivery occurs indoors.

For more information about keeping your chocolate safe once it's inside, see my FAQ page.

If you find an issue with your order that looks like my mistake, please contact me. I will of course do my best to make it right.

 

A NOTE ON PACKAGING

Your order has been carefully designed to create little if any new landfill waste. Please help me achieve this by:

  • reusing, recycling, or composting the paper padding in the shipping box
  • reusing, recycling, or composting the shipping box
  • reusing or recycling insulating bubble wrap
  • reusing or composting ice packs
  • recycling or composting the product packaging (the plastic inner wrappers are recyclable at "thin film" collection points)

Thank you!